Customer Service Operations Manager
Company: VirtualVocations
Location: Independence
Posted on: February 3, 2025
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Job Description:
A company is looking for a Manager, Customer Service
Operations.
Key Responsibilities
Manage and lead a fully remote team of Customer Service Specialists
and Team Leads
Monitor team performance metrics and ensure compliance with
healthcare standards
Analyze key performance indicators and generate regular reports for
leadership
Qualifications
Bachelor's degree in Business Administration, Healthcare
Management, or a related field, or equivalent work experience
Minimum of 3 years managing customer service teams in a remote
environment
At least 3 years of experience in a healthcare-related customer
service role
Strong understanding of healthcare organization engagement and
support workflows
Experience with telehealth or remote patient monitoring
technologies is a plus
Keywords: VirtualVocations, Kansas City , Customer Service Operations Manager, Hospitality & Tourism , Independence, Kansas
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