Technical Support Representative
Company: VirtualVocations
Location: Kansas City
Posted on: March 28, 2025
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Job Description:
A company is looking for a Technical Support Representative.
Key Responsibilities:
Document problems, complete problem tickets, and request
information in the support tools
Maintain knowledge with accurate up-to-date information relating to
current policies, procedures, and troubleshooting techniques
Provide outstanding customer support by analyzing, diagnosing, and
resolving problems and requests within service level agreements
Required Qualifications:
6 months of technical and/or call center experience
High School Diploma or GED required or 2 years equivalent
experience
Experience in a help desk/call center environment providing
technical support in a retail environment (preferred)
Experience using computer hardware and software applications
(preferred)
Keywords: VirtualVocations, Kansas City , Technical Support Representative, IT / Software / Systems , Kansas City, Kansas
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