Title Clerk - Kansas City, MO
Company: OPENLANE
Location: Kansas City
Posted on: October 27, 2024
Job Description:
This is an onsite role in our Kansas City, MO office.Who We Are:
At OPENLANE we make wholesale easy so our customers can be more
successful.
- We're a technology company building the world's most
advanced-and uncomplicated-digital marketplace for used
vehicles.
- We're a data company helping customers buy and sell smarter
with clear, actionable insights they can understand and use.
- And we're an innovation company accelerating the future of
wholesale remarketing through curiosity, collaboration, and an
entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue
challenges that inspire us to build, create and innovate.
Relentless Curiosity. We seek to understand and improve our
customers' experience. Smart Risk-Taking. We transform risk into
progress through data, experience, and intuition. Fearless
Ownership. We deliver what we promise and learn along the way. What
We Offer:
- Competitive pay
- Medical, dental, and vision benefits with employer HSA
contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company
match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life
insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge
across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths,
and rapid advancement We're Looking For: We are seeking a Title
Clerk with experience in title processing and automotive customer
service. You will be part of our dedicated title team responsible
for handling customer inquiries and ensuring accurate and timely
title processing. In this role, you will have the opportunity to
use your expertise in titles and customer service to deliver
exceptional results. The ideal candidate will have a minimum of 2
years of experience in vehicle title processing and a strong
customer-first mindset. You Are:
- Detail-oriented. You will meticulously process vehicle titles,
ensuring accuracy and marketability.
- Proactive. You have a self-starting mindset and can work
independently with minimal supervision.
- An excellent communicator. You possess strong written and
verbal communication skills to effectively interact with customers
and colleagues. You Will:
- Handle incoming title issues through various channels, such as
email, text, and phone calls, ensuring prompt and comprehensive
responses.
- Take ownership of title issues, seeing them through to
completion or escalating them to the appropriate department or
individual for assistance.
- Process vehicle titles from multiple states, meticulously
checking for accuracy and marketability. Must-Have's:
- 2+ years of experience in vehicle title processing.
- Proven track record of handling title-related
responsibilities.
- Strong communication skills, both written and verbal. Nice to
Have's:
- Experience in resolving title issues by contacting relevant
agencies, customers, or lienholders.
- Experience in automotive-related customer service roles.
- Experience in sending titles to buying dealers.
- Experience in troubleshooting and resolving end-user issues.
Sound like a match? Apply Now - We can't wait to hear from
you!
Keywords: OPENLANE, Kansas City , Title Clerk - Kansas City, MO, Other , Kansas City, Kansas
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