Contact Center WFM Analyst
Company: VirtualVocations
Location: Independence
Posted on: January 27, 2025
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Job Description:
A company is looking for a Contact Center Workforce Management
Analyst to optimize workforce efficiency in a dynamic contact
center environment.
Key Responsibilities
Analyze and forecast staffing needs, developing models to enhance
accuracy and scheduling
Track schedule adherence and workforce compliance, proposing
solutions for operational alignment
Utilize data analysis to identify process gaps and report findings
to leadership for actionable solutions
Required Qualifications
Bachelor's Degree or 3+ years of relevant work experience
preferred
2-5 years of experience in Workforce Management, preferably in
contact centers with 50+ employees required
Experience with Workforce Management software, with Five9
preferred
Strong analytical and forecasting abilities
Ability to manage multiple priorities under time constraints
Keywords: VirtualVocations, Kansas City , Contact Center WFM Analyst, Professions , Independence, Kansas
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