Customer Success Program Manager

Company: VirtualVocations
Location: Independence
Posted on: January 30, 2025

Job Description:

A company is looking for a Global Customer Success & Experience Program Manager.

Key Responsibilities

Develop and implement an operational cadence for Customer Success Executives to ensure efficient execution of business processes
Optimize existing business processes and maintain comprehensive documentation for the Customer Success team
Design enablement programs to support Customer Success Executives in achieving customer satisfaction and retention goals

Required Qualifications

Bachelor's or Master's degree preferred
5 or more years of experience in Customer Success/Services in an Enterprise Software or Cloud-based Services company
Experience leading delivery projects with cross-functional teams using traditional and agile methodologies
Familiarity with Salesforce and data analysis tools (Tableau, Excel, Google Sheets)
Demonstrated ability to achieve program success through influence and partnership

Keywords: VirtualVocations, Kansas City , Customer Success Program Manager, Executive , Independence, Kansas

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