Director of Call Center Operations

Company: VirtualVocations
Location: Kansas City
Posted on: February 1, 2025

Job Description:

A company is looking for a Director of Call Center Operations.

Key Responsibilities:

Lead and develop managers and team leads while managing operations of various support teams
Direct contact center operations and establish KPIs to monitor performance
Collaborate with internal teams to improve efficiency and communicate insights to management

Qualifications:

Bachelor's degree required; advanced degree preferred
7+ years of experience in customer service, healthcare, or contact center operations, with at least 5 years in a managerial role
Proven expertise in managing diverse teams and improving operational efficiency
Deep knowledge of contact center best practices and healthcare operations
Experience using AI for service, IVRs, and chatbots

Keywords: VirtualVocations, Kansas City , Director of Call Center Operations, Executive , Kansas City, Kansas

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