Vice President of Global Support
Company: VirtualVocations
Location: Kansas City
Posted on: March 29, 2025
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Job Description:
A company is looking for a Vice President, Global Support &
Payments.
Key Responsibilities
Lead and scale a global support organization while overseeing
payment operations
Drive operational excellence and customer satisfaction through
AI-driven support transformation
Foster collaboration across teams to enhance customer experience
and retention
Qualifications & Experience
15+ years of experience in customer support leadership, with 5
years in a global support organization
Proven experience in managing large-scale, multi-tiered support
teams
Deep knowledge of offshore support operations, particularly in the
Philippines
Expertise in AI-driven support automation and customer experience
technology
Strong analytical skills with a data-driven approach to
decision-making
Keywords: VirtualVocations, Kansas City , Vice President of Global Support, Executive , Kansas City, Kansas
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