IT Service Desk Associate

Company: VirtualVocations
Location: Kansas City
Posted on: March 29, 2025

Job Description:

A company is looking for a Full-time IT Service Desk Associate.
Key Responsibilities

Provide first level technical support to end users for technology-related issues
Resolve issues using standard practices and escalate when necessary
Maintain documentation and provide support for user training as needed

Required Qualifications, Training, and Education

1+ years of technical troubleshooting experience
Experience in a Microsoft environment, including Windows XP and Windows 7
Experience with Dell, HP, or Lenovo hardware
High school diploma and/or GED; industry-specific certifications preferred
Experience with incident tracking systems and ITIL training is a plus

Keywords: VirtualVocations, Kansas City , IT Service Desk Associate, Other , Kansas City, Kansas

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